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Your Account Rights and Our Policy Commitment

We've built yomanbet with clear legal protections for your account, deposits and personal data. Every transaction through DANA, OVO, GoPay and QRIS is verified and logged.

Account Security & Data HandlingPayment Compliance & VerificationCustomer Rights & Support Access
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yomanbet Your Account Rights and Our Policy Commitment
LEGAL SUPPORT CHANNELS

Reach Our Legal and Compliance Team

Team online

Live Chat

Open the chat window in your lobby or on this site. Our team responds within minutes during support hours. Use chat to report account issues, ask about your data rights, or escalate privacy concerns.

Email Support

Send legal or privacy questions to [email protected]. We aim to respond within 24 hours. Email is best for formal requests like data access or account deletion.

Phone Support

Call our compliance desk Monday–Friday, 09:00–17:00 Indonesia time. We handle account disputes, withdrawal holds and policy clarification over the phone.

SECURITY & TRANSPARENCY

How We Verify and Protect Your Information

Data Encryption

All account data, payment details and session information are encrypted in transit and at rest. We use SSL/TLS 1.2 or higher on every connection. Your password is hashed; we never store it in plain text.

Identity Verification

Your first withdrawal requires ID confirmation — we compare your photo ID or national identity number against our records. This step prevents fraud and ensures only you access your account and funds.

Payment Processor Compliance

DANA, OVO, GoPay and QRIS transactions are processed through certified payment gateways. Each gateway complies with local financial regulations. We retain transaction records for six years.

Cookie and Tracking Policy

We use cookies to keep you logged in, remember your preferences and detect fraudulent access. You can manage cookie settings in your browser. Essential cookies cannot be disabled without losing account access.

Data Retention

We keep your account data for the lifetime of your yomanbet account plus seven years after closure for regulatory compliance. Deposit and withdrawal records are retained for six years. You can request deletion where local law permits.

Contact for Privacy

To request a copy of your personal data, ask us to correct information, or report a data breach, email [email protected] with 'Privacy Request' in the subject line. Responses arrive within five business days.

Frequently Asked Questions About Policy and Rights

Your account remains active and your wallet balance is preserved for five years of inactivity. After five years, we may close the account and transfer unclaimed funds to a regulatory holding account where local law requires. Contact us before the five-year mark to reactivate.

Yes. Email [email protected] with 'Data Access Request' in the subject. We'll compile your account info, transaction history, login records and any communication logs, sending them within five business days in a standard digital format.

We confirm your identity using your national ID or photo ID on file. We check that the withdrawal amount does not exceed your current balance and verify the destination payment method (DANA, OVO, GoPay, QRIS or bank account) matches your registered details.

Log out immediately and contact us via live chat or phone. We'll freeze your account, review access logs and work with you to reset your password and secure your wallet. Report this within 24 hours for fastest response.

Deposits through DANA, OVO, GoPay and QRIS are processed by regulated payment providers, but deposit insurance coverage depends on local law and your payment provider's terms. We keep your lobby wallet separate from our operational accounts for additional safeguarding.

You can update your email, phone number and withdrawal payment method inside your account settings. To delete or permanently change sensitive data like your national ID, email [email protected] and we'll action the request within five business days.

We retain all deposit, withdrawal and gameplay records for six years as required by financial regulation. Account information and login history are kept for the lifetime of your account plus seven years after closure where local law requires.

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